Welcome to Pocket Wonder. These Terms and Conditions explain the rules for using our website, placing online orders, making payments, receiving deliveries, and requesting support.
By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before using our services.
🛍 Products & Orders
All products offered by Pocket Wonder are carefully selected or handmade with attention to detail.
Please note:
• Some items are handmade, and slight variations may occur.
• Product colours may vary slightly depending on your screen settings.
• All prices displayed on the website are listed in South African Rand (ZAR).
Pocket Wonder reserves the right to refuse or cancel any order if necessary, including cases of pricing errors or product availability issues.
💳 Payments
We accept secure online payments through trusted payment providers.
Orders will only be processed once payment has been successfully confirmed.
Pocket Wonder does not store or have access to your payment card details.
🚚 Shipping & Delivery
We ship orders within South Africa using trusted courier services.
Orders are usually processed within 1–2 working days after payment confirmation.
Delivery times may vary depending on your location and courier operations.
Pocket Wonder is not responsible for delays caused by courier services, public holidays, or circumstances beyond our control.
For full details, please visit our Shipping Information page.
📦 Fragile Products
Many Pocket Wonder items, including fridge magnets and miniature décor, are delicate.
We take great care to securely package fragile items to minimise the risk of damage during delivery.
However, once an order has been successfully delivered, Pocket Wonder cannot be held responsible for damage caused by misuse, mishandling, or accidental impact.
🔄 Returns & Refunds
Due to the fragile nature of many of our products, Pocket Wonder does not accept returns or exchanges for change of mind.
If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.
Where appropriate, Pocket Wonder may offer:
• A replacement item
• A repair
• A refund
Returns must be approved before items are sent back.
This policy is applied in accordance with the South African Consumer Protection Act (CPA).
🔐 Privacy
Pocket Wonder respects and protects your personal information.
Any personal data collected through our website is used only for processing orders, providing customer support, and improving our services.
For more details, please refer to our Privacy Policy.
⚖️ Limitation of Liability
Pocket Wonder is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
All products sold by Pocket Wonder are intended primarily for decorative purposes, unless otherwise stated.
✏️ Changes to These Terms
Pocket Wonder reserves the right to update or modify these Terms & Conditions at any time.
Any changes will be reflected on this page.
📩 Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us Page or via WhatsApp.